Shipping

Shipping costs
Shipping costs vary depending on the product type, quantity, and delivery destination.
The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.

Please note that shipping rates may be updated from time to time due to changes in carrier and fulfillment costs.

When will I get my order?

Most orders are fulfilled within 2–5 business days, after which they are shipped.

Shipping times vary depending on the product, fulfillment location, and delivery destination.
Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs, weather, or other circumstances.

Where will my order ship from?

We work with an on-demand fulfillment company with facilities worldwide.
Depending on your location, your order will be printed and shipped from the facility that can fulfill it most efficiently.

Will I be charged customs for my order?

Additional customs duties and taxes may apply to international orders. These fees are not under our control and are determined by your local customs office. Customs policies vary by country, so please check with your local customs office to find out whether duties or taxes may apply to your purchase.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Check with your neighbors in case the courier left the package with them

If the shipping address was correct and the package wasn't left at the post office or with a neighbor, please contact us at cs@t38store.com with your order number.

If you find a mistake in your delivery address, we may be able to send you a replacement order, but additional shipping costs will be your responsibility.

How do I track my order?

You’ll receive a tracking link via email when your order ships.
If you have any questions about your tracking or shipment, please contact us at cs@t38store.com.

I received a wrong/damaged product, what should I do?

We’re sorry if the product you ordered arrived damaged or if you received the wrong item.
To help us resolve the issue quickly, please email us at cs@t38store.com within one week of receiving your order. Please include photos of the item, your order number, and any other relevant details.

We’ll get back to you with a resolution as soon as possible.