Refund & Exchanges

All of our products are individually made to order. Because each item is made specifically for you, we do not accept returns, exchanges, or refunds for changes of mind, incorrect size selection, or color preference.

If you receive a wrong, damaged, or mislabeled item, please contact us at cs@t38store.com within 7 days of receiving your order. Please include your order number and clear photos showing the issue.

Once we confirm the problem, we will arrange a replacement or refund as appropriate.

Can I exchange an item for a different size/color?

We do not offer exchanges for different sizes or colors.

If you’re unsure which size would fit best, please check the sizing chart provided in the product description before placing your order.

In the rare event that you receive a mislabeled item, please contact us at cs@t38store.com within 7 days of receiving your order. Include your order number and photos of the item, and we’ll arrange a replacement or refund.

Product disclaimers

Sometimes, there may be a slight vinegary smell on newly printed garments. This is temporary and will usually disappear after the garment has been aired out for a few days and washed.

You may also notice slight discoloration or an off-white residue on some apparel. These are not stains and should wash off after the first wash cycle.

Our apparel is produced using modern garment-printing technology, and the inks used are water-based and eco-friendly.