Refund & Exchanges

All our products are individually made to your order. Refunds and Exchanges are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at cs@t38store.com with photos of wrong/damaged items must be submitted within 14 days after the product has been received, and we’ll sort that out for you. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. 

Can I exchange an item for a different size/color?

We don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let  us know at cs@t38store.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Product disclaimers

Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.